License or update server unreachable

In short. The "license server unreachable" or "update server unreachable" messages mean Agora cannot reach lic1.agorapanel.com or lic2.agorapanel.com. No panic: an activated installation holds for several days on its signed lease, then 14 days of grace. The forum never shuts off.

Check from the Agora machine #

Docker:

docker exec agora node -e "fetch('https://lic1.agorapanel.com/').then(r=>console.log('OK',r.status)).catch(e=>console.log('ERROR',e.cause?.code||e.message))"

Or, from the host:

curl -sI https://lic1.agorapanel.com/ | head -n 1
curl -sI https://lic2.agorapanel.com/ | head -n 1

Any HTTP answer proves the connection goes through. A timeout or a name error means the network is blocking.

Common causes #

And meanwhile? #

• The forum works normally.
• The MDT and Pro keep going while the lease is valid, then during the grace period.
• Updates are not available.
• On a fresh install, nothing can be downloaded while access is missing.

Once access is back, click Check now in Administration → Agora. See also Without access to the license server.

On the agorapanel.com side #

If it is the website that cannot reach the license service, you see it in your account: "The license service is temporarily unreachable… Try again in a few minutes". Downloading the .env file or the panel egg, and Show the key, then simply ask you to try again; they no longer wrongly say "no license". An action that changes something on a license (by the team) may also maybe not have been applied if the service does not answer in time: the team checks it on the license sheet. Your licenses themselves stay intact.