Invoices and receipts

In short. Your purchases are listed in My account → My purchases, and every purchase sends you a confirmation email.

Subscription invoices (Stripe) #

1. My account → My purchases.
2. On your subscription, click Manage subscription.
3. The site first asks for a 6-digit code received by email (or the one from your authenticator app), then the Stripe portal opens: you find your invoices, your card and cancellation there.

One-time payment #

Keep your purchase confirmation email: it shows the plan, the period and the amount paid.

What "My purchases" shows #

For each purchase: the plan, the duration (monthly, yearly, lifetime, one-time), the provider, the status, the period covered, the amount and the discount applied.

An overdue payment #

If a subscription charge failed, the purchase turns Payment overdue and My purchases tells you what to do: "Your last payment failed: update your card with Manage subscription so the renewal goes through. Your license stays active meanwhile." In the Stripe portal, change your card: the charge is retried. See Subscription and renewal.

A refunded or disputed payment #

A purchase can also carry a message: Refunded automatically (with the reason), Dispute open or Dispute lost. See Request a refund and Payment disputes.

An invoice is missing or wrong? #

Open a ticket on the support Discord, with the date and payment method. See Open a ticket.