Report an error to Agora ("Report to Agora" button)

In short. An Agora error is blocking you? Open it in Administration → Errors and click Report to Agora. You first see exactly what will be sent, scrubbed of every secret; one click on Send to Agora gives a support ID, and a Discord direct message opens a private, pre-filled ticket on Agora's server. Nothing is sent without your click.

Before you start #

• The button is reserved to administrators (with staff 2FA if you require it) and you must be signed in with Discord.
• Your installation must already have reached the licence server (the same proof as error-report sending).
• This action does not depend on the "Error reports" setting: even if you turned automatic sending off, you decide, one report at a time. See Errors and error reports.
• It is disabled in the demo.

Step by step #

1. Administration → Errors: filter on Errors, open the error, pick the occurrence that concerns you, then click Report to Agora.
2. Read the preview. It shows everything that will be sent (see below). Nothing is sent until you click Send to Agora.
3. After sending, a support ID appears (for example K7QM4-X9RTD), with a Copy button.
4. A Discord direct message "Your report is ready" reaches you with an Open the ticket button. One click opens a private ticket on Agora's Discord server, already filled in: the error, its context, the Agora version, the panel type, the instance, your licence tier and the ID. The full report (call stack, context) is attached to the channel as a text file, visible only to you and the team.
5. On Agora's page, Refresh status re-reads the ticket by ID and shows its link once it is open.

If the direct message does not arrive #

Your DMs are closed, you reached the daily message cap (see below), or you are not on Agora's Discord server: the page then gives you the invite link and the fallback command. Once on the server, type in any channel:

/ticket open id:K7QM4-X9RTD

(or /ticket ouvrir id:… if your Discord is in French), replacing the ID with yours. You do not need to be in a ticket channel. The ticket opens, pre-filled just like with the button.

What is sent, what is masked #

Sent: the error and its call stack, up to 50 lines of context before the error, the Agora version, the panel type (Pelican, Pterodactyl, Docker…), your installation identifier, your licence tier and your Discord ID.

Masked before the preview and before sending: passwords, tokens, keys (licence, sv_licenseKey, game server, panel), connection strings, private keys (a PEM or SSH block pasted as is), player identifiers from FiveM logs (license:, steam:, discord:…), IP addresses, email addresses, URL parameters and the name of your home folder. The site scrubs a second time on receipt.

Never sent: forum content, the member concerned, your licence key.

Who sees what #

• Only the person whose Discord ID is on the report can open the ticket. Having the support ID is not enough: another Discord account gets the same refusal as for an unknown ID. Five wrong IDs in ten minutes close the attempt for that person.
• The full report is readable only by you (in your private ticket) and by the Agora team, never in a public forum.
• Each send is written to Administration → Logs (Audit) with its support ID, never its content.

Limits #

It does not work? #

What if the problem is not an Agora error? #

For a licence, payment or data question, open an ordinary ticket: see Open a support ticket. For a bug to share with the community, see Report a bug or suggest an idea on our Discord; never paste a full log there, those forums are public.